Global Service Delivery Automation (SDA) Market were valued at USD xx Mn in 2019 and are expected to reach at USD xx Mn by 2027 at a CAGR of xx% over the forecast period 2020-2027.
The report covers an in-depth analysis of COVID-19 pandemic impact on Global Service Delivery Automation (SDA) Market by region and on the key players revenue affected till July 2020 and expected short term and long-term impact on the market.
Global Service Delivery Automation (SDA) Market Dynamics:
Service delivery automation (SDA) is a general concept where a set of human activities are automated by technology in a company or IT process. SDA is simply a capacity to complement legacy technology with automated technologies that can simplify justified business cases and reduce disruption. SDA may be used to collect relevant information on websites, to manage purchase orders and invoices, to verify suspicious transaction patterns, to manage databases and to delete IDs and passwords, among others. Many companies are seeking solutions for this, providing information on risk management, designing security strategies, and providing some security from software vulnerabilities. Increasing vulnerability, growing usage of automation solutions, high profile attacks and government regulation in security policies are expected to fuel the market over the forecast period.
The corporate data breaches are a frequent occurrence to which many government and large scale business networks have been effectively targeted by cybercriminals. The companies are focusing on to secure employee identification and access to prevent the data exposure and insider attacks when credentials are stolen or lost. However, factors such as budgetary constraints such as high installation cost coupled with maintenance costs and for Type of patch software and lack of knowledge about the solutions pose a restraint for the market growth over the forecast period.
Global Service Delivery Automation (SDA) Market is segmented by component, by Type, industry vertical, organization size, and by region. By component, solution is anticipated to account for a major share during the forecast period in 2019 and is expected to keep its dominance over the forecast period owing to the increasing Type of third party applications. By Type, Business Process Automation held the highest market share in 2019 owing to the broadening demand to automate generic and industry-specific processes. By industry vertical, IT & Telecommunications segment held the highest market share in 2019 and is expected to keep its dominance over the forecast period. This is because of automation of 80% of the services so that the remaining 20% which are more complex and custom can be given the expertise. By organization size, large organization segment held the largest market share due to the large investments on requirements on the GDPR solutions and services.
By geography, global Service Delivery Automation (SDA) market is segmented into North America, APAC, Europe, MEA & Africa and South Africa. Among these, North America held the highest market share of xx% in 2019 and is expected to keep its dominance over the forecast period owing to the presence of major IT and software market players in this region. The service in the market in APAC is forecasted to expand at a significant pace on account of the growing digitization across the enterprises and rapid adoption of IoT, cloud computing, artificial intelligence.
Report covers in-depth analysis of key development, marketing strategies, supply-side and demand side indicators and company profiles of market leaders, potential players, and new entrants. Key players operating in this market are adopting various organic and inorganic growth strategies such as merger & acquisitions, joint ventures, collaborations, expansion, new product launches and patents to increase their regional presence and business operations.
The objective of the report is to present a comprehensive analysis of the Global Service Delivery Automation (SDA) Market including all the stakeholders of the industry. The past and current status of the industry with forecasted market size and trends are presented in the report with the analysis of complicated data in simple language. The report covers all the aspects of the industry with a dedicated study of key players that includes market leaders, followers and new entrants. PORTER, SVOR, PESTEL analysis with the potential impact of micro-economic factors of the market have been presented in the report. External as well as internal factors that are supposed to affect the business positively or negatively have been analysed, which will give a clear futuristic view of the industry to the decision-makers. The report also helps in understanding Global Service Delivery Automation (SDA) Market dynamics, structure by analyzing the market segments and project Global Service Delivery Automation (SDA) Market Clear representation of competitive analysis of key players by price, financial position, Product portfolio, growth strategies, and regional presence in the Global Service Delivery Automation (SDA) Market the report investor’s guide.
Scope of Global Service Delivery Automation (SDA) Market
Global Service Delivery Automation (SDA) Market Segmentation by Component
Global Service Delivery Automation (SDA) Market Segmentation by Type
• Business Process Automation
• IT Process Automation
Global Service Delivery Automation (SDA) Market Segmentation by Industry Vertical
• Banking Financial Industry Vertical and Insurance
• Healthcare and Life Sciences
• IT and Telecommunication
• Energy and Utilities
• Government & Defence
Global Service Delivery Automation (SDA) Market Segmentation by Organization Size
• Large Enterprises
• Small Medium Enterprises
Global Service Delivery Automation (SDA) Market Segmentation by Region
• North America
• ME & Africa
• South Africa
Global Service Delivery Automation (SDA) Market Major Players
• IBM Corporation
• Xerox Corporation
• Blue Prism Group PLC
• Automation Anywhere, Inc
• Celaton Ltd
• Exilant Technologies Pvt. Ltd
• IPsoft Inc
• Openspan Pvt. Ltd
• Sutherland Global Services, Inc
• Arago US, Inc
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